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  • One tree planted with every order

Frequently Asked Questions

General Information

How do I contact customer services?

Our Customer Experience Team would love to hear from you and getting in touch is easy. You can contact us through our contact form here or call us on +44(0)1226 814 030, option 1

Do I need to set up an account to place an order?

No, you can check out as a guest. Setting up an account makes it easier for you to order in future and you will also earn reward points, find out more here

Will I be charged VAT on my order?

You will only be charged VAT on your order if you live inside the United Kingdom.


If you live outside of the United Kingdom the VAT will be deducted at checkout.


These charges are in line with UK VAT laws.

Will I be charged import tax?

Deliveries outside of the United Kingdom may be subject to import taxes and tariffs that are not included in the charges on our website.

Unfortunately, these charges are set by local custom authorities and are outside of our control.

Can I return a product?

Yes, you can cancel your purchase with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your purchase nor will you have to pay any penalty.

To cancel your purchase you must notify us by e-mail to wecare@betteryou.com or call +44(0)1226 814 030, Option 1.

If you have received the goods before you cancel or goods have already been shipped then you must return the goods, with all packaging unopened, to our contact address at your own cost and risk (we recommend using a tracked service). You must still inform us that you intend to exercise your right to cancel.

Once goods are received a refund will be processed via your original payment method. If you do not pay the costs of delivery, we shall be entitled to deduct the cost from your refund.

The pump on my spray has stopped working. What do I do now?

Unfortunately due to the fact our products are natural, occasionally crystallisation can occur in the pump mechanism, preventing it from working. This can often occur if the spray hasn’t been stored at room temperature or hasn’t been used in a while.

This can easily be fixed by removing the pump from the bottle and running it under a warm tap for a few minutes while pressing down on the pump to help remove the blockage.

If this doesn’t work then please contact customerservices@betteryou.com immediately.

How do vitamin oral sprays help with morning sickness?

Most women will experience some form of morning sickness during pregnancy. It’s a completely natural part of the process but it can make it difficult to keep vitamins and supplements down. When taking traditional tablets, you rely on absorption directly through the gut. However, during bouts of morning sickness, you may end up expelling a lot of these nutrients before they are absorbed.

By using an oral spray, the nutrients are quickly absorbed via the soft-tissue of the inner cheek, delivering the nutrients quickly into the rich vein system within the mouth, bypassing primary processing by the digestive system.

Plus, they all have great-tasting, natural flavours!

What payment methods do you accept?

We accept PayPal, Visa Credit, Visa Debit, Visa Electron, Mastercard and Maestro.

Can I spray oral sprays on to food or drink?

All our oral sprays have been designed for optimum absorption through the mouth, however they will still receive a benefit if travelling through the digestive tract with their food or drinks. Unfortunately, we can't guarantee the level of effectiveness when travelling this way. 

However, for our younger customers, in particular, we've had really good feedback for this delivery method if they're struggling with taking the products orally.

Can I place an order over the phone?

Yes, our Customer Experience Team would love to talk to you so please do not hesitate to call us on +44(0)1226 814 030, Option 1. We are open Monday to Friday 9am-5pm (GMT).

How long will my delivery take?

Orders are packed and dispatched Monday to Friday (excluding bank holidays).

Orders will normally be dispatched within 24 hours, once dispatched tracking information will be emailed.

The length of delivery will vary based on shipping option selected and the destination. For more information please see our delivery and returns page.

How much does delivery cost?

Delivery costs vary based on location and service selected. For more information please see our delivery and returns page.

How do I place a trade order?

If you are interested in opening a trade account please get in touch with our sales team. They can be reached by phone on +44(0)1226 814 030, option 2, or email sales@betteryou.com

What if my order doesn’t arrive?

For orders within the UK, if you have not received your order within 7 days of receiving your email order receipt please notify us, quoting the order number on your receipt.

For orders overseas we ask you to wait 14 days from receipt of order confirmation to allow for international mail transfer delays.

Your notification must be either in writing to customerservices@betteryou.com or by calling +44(0)1226 814 030. We will replace any order that has not been received within this timeframe free of charge.

How do vitamin oral sprays help with morning sickness?

Most women will experience some form of morning sickness during pregnancy. It’s a completely natural part of the process but it can make it difficult to keep vitamins and supplements down. When taking traditional tablets, you rely on absorption directly through the gut. However, during bouts of morning sickness, you may end up expelling a lot of these nutrients before they are absorbed.

By using an oral spray, the nutrients are quickly absorbed via the inner cheek, delivering the nutrients quickly into the rich vein system, bypassing primary processing by the digestive system.

Plus, they all have great-tasting, natural flavours!

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Iron

How do vitamin oral sprays help with morning sickness?

Most women will experience some form of morning sickness during pregnancy. It’s a completely natural part of the process but it can make it difficult to keep vitamins and supplements down. When taking traditional tablets, you rely on absorption directly through the gut. However, during bouts of morning sickness, you may end up expelling a lot of these nutrients before they are absorbed. 

By using an oral spray, the nutrients are quickly absorbed via the soft-tissue of the inner cheek, delivering the nutrients quickly into the rich vein system within the mouth, bypassing primary processing by the digestive system. 

Plus, they all have great-tasting, natural flavours!

How long will the Iron Oral Spray last?

There are 192 sprays/48 doses in the bottle of Iron.

If following the recommended daily dosage (4 spray per dose) this will last 48 days

Is the Iron Oral Spray vegan approved?

Yes. Our Iron Oral Spray is vegan approved by the vegetarian society.

What form of iron is in the Iron Oral Spray?

The form of iron is Ferric EDTA (Fe+++).

Why does Iron Oral Spray contain sweetener and sugar?

There are two reasons we include sugar within our Iron spray, taste and stability. We include stevia as a sweetener, but it can become unstable in the product in higher doses. We combat this by reducing the stevia, and adding in a small amount of sugar to improve the stability, quality and taste of the final product.

Iron has a very strong, unpleasant flavour profile that can be very hard to mask. We have spent a long time working on the flavour of our Iron spray to produce a great tasting formula that supports usage and compliance. The amount of sugar used is the equivalent to 5 grains, which means the spray is suitable for anyone following a diabetic diet.

Should I take all four sprays together or spread it throughout the day?

This is down to personal preference, either way provides optimal absorption. Though you may find it easier to take them all together to ensure you don’t forget a dose.

The oral sprays do not need to be taken with food or a drink so can be used at your convenience.

Our studies have found that the best place for absorption are on the inside of the cheek. When using multiple sprays we would recommend spraying in this area.

Do I need to take the spray with food or drink?

No. The oral spray delivery mechanism avoids primary processing by the digestive system, meaning it can be taken at any time of day with or without food. The active ingredients are delivered directly into the bloodstream via the mucosal membranes in the mouth.

What time of day should I use the spray?

The spray can be taken at any time of day, the key is to make it part of your daily routine.

Many people find it is easiest to take it first thing in the morning as part of their morning routine, but as the sprays are easy to use, portable and don’t need to be taken with food or drink, they can be used any time of day.

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Magnesium

Why does it tingle when I apply it to my skin?

The most important fact to remember is that this isn’t an allergic reaction to the magnesium, as magnesium is naturally found within the body and is vital to good health. This can actually be a sign the body’s cellular magnesium levels are low. This tingling sensation is caused by the magnesium, which is a large molecule being rapidly absorbed through the epidermis.

Another factor that can influence this reaction is the amount used on one area. We recommend using a small amount per area and increasing gradually. Also if you have dry or broken skin it may heighten the sensation so avoid these areas.

This reaction will decrease as your body’s cellular magnesium levels increase.

To reduce the reaction we recommend the following techniques:

  • Apply only a small amount to any individual skin area. Massage in well.
  • Apply after a shower onto wet skin, while pores are open.
  • Vary the application areas to increase the bodies overall magnesium level.
  • Little but often is the key. Massage in and wait for a minute or so then try a little more.

The key is to apply transdermal magnesium wherever it feels comfortable. The magnesium, once absorbed into the skin, is circulated around the body so there is no direct need to focus just on a single area. However, once your magnesium levels begin to rise you will find areas that were sensitive before are no longer.

Magnesium Flakes can provide a gentle solution to raising your levels. Added to a bath or foot bath they can provide a lower concentration of the solution that will still help increase your magnesium levels.

Can I use transdermal magnesium during pregnancy?

Transdermal magnesium is perfectly safe to use during pregnancy with no restrictions on dosage levels during this time.

While some essential oils are advised to be avoid during pregnancy, those included in our products (with the exception of Basil in Mind Flakes) are classified as safe. However, if you have any concerns relating to your own health, please seek the advise of your midwife or GP before starting any dietary supplements.

You can find all of our pregnancy safe supplements here. 

I take medication, are there any contraindications?

There are no contraindications with any of our transdermal magnesium products.

However, we always recommend speaking to your GP before starting any dietary supplements if you are on any medications or have any medical conditions.

Is magnesium safe to take orally?

Our Magnesium Flakes, Magnesium Oil Body Spray and Magnesium Sensitive sprays are all a pure concentration of magnesium chloride making them perfectly safe to ingest. The purity of our source means that these products are free from man-made pollutants and safe for human consumption.

However, as magnesium is a natural relaxant, if you take a large dose orally it can have a laxative effect. Using it as a transdermal product means that it avoids processing by the digestive system and so too avoids the laxative effect; therefore you can take larger doses through the skin.

What is the source of the magnesium chloride?

The magnesium chloride we use is a solution mined in Veendam in the Netherlands. It is mined from an ancient seabed that has been condensed and purified for over 250 million years. To mine the magnesium chloride, spring water is carefully pumped down to dissolve the seam and the solution is brought up to the surface. This solution is the foundation of our Magnesium Body Sprays, Lotions, Gel and Flakes.

Can I overdose on transdermal magnesium?

You do not need to worry about overdosing when using transdermal magnesium. Upper limits are only set when using the product orally, as large doses can have a laxative effect due to it being a natural relaxant.

Toxic symptoms from increased magnesium intake are not common as the body eliminates excess amounts, unless there are serious problems with kidney function.

However, we always recommend speaking to your GP before starting any dietary supplements if you are on any medications or have any medical conditions.

What is the difference between the Magnesium Flakes and the Magnesium Soak?

The key difference between Magnesium Soak and Magnesium Flakes is the concentration. Magnesium Soak contains magnesium chloride at 31% concentration while the Magnesium Flakes are at a concentration of 47%.

Magnesium Flakes will provide a higher level of elemental magnesium when added to a bath than Magnesium Soak will. However, for those with skin conditions where the skin is broken Magnesium Soak provides a more gentle option.

What is the difference between the five Magnesium Oil sprays?

Magnesium Oil Body Spray is our strongest and purest magnesium spray. This is suitable for anyone including children and during pregnancy. This spray is purely the magnesium chloride brine as it comes out of the ground. It is called an oil due to its hygroscopic quality meaning it acts like an oil. 10 sprays delivers a minimum of 200mg (57% RDA) of optimally absorbable elemental magnesium.

The Magnesium Sensitive spray features the same pure magnesium as the Magnesium Oil Body Spray, but with a lower concentration of 15% magnesium chloride. It has been dermatologically tested so that you can be 100% confident that it will be kinder to sensitive skin. 10 sprays delivers a minimum of 100mg (28% RDA) of optimally absorbable elemental magnesium.

The Magnesium Sleep spray has added essential oils; bergamot, clary sage, grape seed and chamomile. These give off a calming and relaxing aroma to help aid normal restful sleep. Adding the essential oils brings the magnesium chloride concentration down to 28%. 10 sprays delivers a minimum of 180mg (51% RDA) of optimally absorbable elemental magnesium.

The Magnesium Muscle spray has added essential oils; arnica, capsicum and lemon oil. These essential oils have a warming effect and so help to increase blood flow to aid cell detox during and after sport. The added essential oils bring the magnesium chloride concentration down to 28%. Every 10 sprays delivers a minimum of 180mg (51% RDA) of optimally absorbable elemental magnesium.

The Magnesium Joint spray combines magnesium chloride and 105mg of glucosamine to help support normal joint function. It also has added wintergreen and menthol oil for cooling and calming effect.

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MultiVit

Should I take all four sprays together or spread it throughout the day?

This is down to personal preference, either way provides optimal absorption. Though you may find it easier to take them all together to ensure you don’t forget a dose.

The oral sprays do not need to be taken with food or a drink so can be used at your convenience.

Our studies have found that the best place for absorption are on the inside of the cheek. When using multiple sprays we would recommend spraying in this area.

Is MultiVit oral spray suitable for children?

For children we recommend our specially formulated MultiVit Junior oral spray. This is suitable from 3 years and above.

Is MultiVit suitable for those with special dietary requirements?

MultiVit is suitable for vegetarians and officially approved by the Vegetarian Society.

The source of vitamin D3 contained in the MultiVit is Lanolin. This has been sourced from the wool of sheep living in Australia. The D3 is completely extracted from the Lanolin and while it is suitable for vegetarians it is not suitable for vegans.

It is also suitable for those following a coeliac or diabetic diet.

Do I need to take the spray with food or drink?

No. Our oral sprays avoid primary processing by the digestive system, meaning it can be taken at any time of day with or without food. The active ingredients are delivered directly into the bloodstream via the inner cheek.

What time of day should I use the spray?

The spray can be taken at any time of day, the key is to make it part of your daily routine.

Many people find it is easiest to take it first thing in the morning as part of their morning routine, but as the sprays are easy to use, portable and don’t need to be taken with food or drink, they can be used any time of day.

How long will the spray last?

The recommended daily dosage is four sprays and will last 48 days.

Are there any contraindications with the MultiVit spray?

There are no interactions with any medication.

However, we always recommend speaking to your GP before starting any dietary supplements if you are on any medications or have any medical conditions.


Excessive levels of vitamin A can be harmful during pregnancy, please ensure you are not exceeding recommended doses and always consult with a medical professional if you are unsure.

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Test Kits

Who are Forth?

Forth are one of our chosen biomarker testing partners. They are a leading UK-based private blood test provider. With a team of expert biochemists and medical doctors, they use UKAS approved laboratories to analyse your sample on our behalf.

Are the kits easy to use?

Our at-home kits are incredibly easy to complete. They allow you to quickly and easily take your sample without the need for a professional or visit to a GP surgery/clinic. 

How is my blood sample collected?

Blood samples are collected using a simple finger prick – collecting a couple of drops of blood into a small tube. The kit will be sent to your chosen address along with full instructions and a pre-paid returns envelope for your sample.

Is there any difference in your tests?

Our vitamin D tests differ from our Iron and B12 tests due to the collection method and how you receive your results. Ultimately, they each provide you with a detailed picture of your levels but use different analysis methods. 

How is my blood sample collected?

The test is carried out using dry blood spot samples. This means using a simple finger prick to leave 4 spots of blood on a card which is then sent to the lab for analysis. The kit will be sent to your chosen address along with full instructions and a pre-paid returns envelope for your sample.

When is the best time to test?

For convenience, we suggest you collect your sample first thing in the morning. This helps get an accurate understanding of your level that has not been influenced by time of day or intake of food. 

While your vitamin D levels may be higher in the summer due to the natural increase in sunlight, there is still no ‘best’ time to test. Ensuring your levels are optimal throughout the entire year will provide you with the most health benefit. 

Do I need to stop supplementing before testing?

There is no right or wrong answer to this. If you are currently taking a vitamin D supplement and want to check the impact of your supplementation routine, then you can take the test straight away.

However, if you’re looking to discover your ‘baseline’ (diet and lifestyle alone), we recommend a washout period of 2 weeks (Iron and B12) and 4-6 weeks (Vitamin D).

Always consult your GP or healthcare professional before making a change to your supplementation plan.

When is the best time to test?

For convenience, we suggest your collect your sample first thing in the morning. This helps get an accurate understanding of your level which will not been influenced by time of day or intake of food. 

All of our tests can be taken throughout the year, there is no ‘best’ time to test. 

What lab will process my sample?

The laboratories we partner with are UK based, accredited and meet regulatory standards. They are some of the largest private labs in the country but also work directly with the NHS.

How soon do I have to post my sample after testing?

Due to the nature of the wet blood sample, your blood sample must be posted to the lab using the pre-paid envelope on the day the sample is taken. The microtube contains chemicals which prevent blood clotting, any delays may affect the laboratory’s ability to take a sample. 

It’s important to post your sample Monday – Thursday, this reduces the time spent in the postal system and speeds up the sample getting to the lab. 

How will my data be stored?

We understand the importance of data security when dealing with sensitive data such as biometric testing. Your results will be securely processed and stored on secure servers.

If taking a vitamin D test, your results will be communicated via email, if taking an Iron or B12 test, your results will be available via a secure online portal.

By purchasing and completing the tests you agree that your data will be shared between BetterYou and our testing partners.

How often should I take the blood test?

We would recommend testing at different times of the year to establish your year-round levels. We would suggest a maximum of 4 times per year, every 3-4 months.

Why should I choose BetterYou at-home health checks?

By using a BetterYou at-home health check you get to see an accurate insight into your levels of a specific nutrient. Not only this, but we also provide you with a detailed supplementation plan included within the price to help you maintain or elevate your levels for optimal health. 

We will also provide you with a complimentary oral spray to help you kick-start your journey to optimal health, all included in a single one-off price. 

Where can I view my results?

Once you have activated your kit and sent off your sample, you will be emailed when your results are ready. They will be made available via our online portal.

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Vitamin D

What dosage of vitamin D should I take?

We recommend a dosage level based on body weight and advise supplementation of 1000IU of vitamin D per 25kg of body weight.

This usually equates to one spray of D3000 per day for adults living in the UK. For children our D400 Infant and D400 Junior products provide ideal daily dosage levels.

For further information about vitamin D dosage levels, read our article here.



What is the source of D3 in your Vitamin D Oral Sprays?

The vitamin D3 contained in the majority of our vitamin D sprays is sourced from Lanolin, which is the wool from a sheep.  

While the D3 in our D1000 Vegan Vitamin D Oral Spray is sourced from algae and is vegan approved by the Vegetarian Society.



How long will the Vitamin D Oral Spray last?

Vitamin D Oral Sprays contain 100 sprays per bottle. If you are using the recommended dosage of one spray per day, it will last 100 days.

While the Vitamin D+K2 contains 90 sprays, with 3 sprays per dosage this will last 30 days.

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