One tree planted with every order

  • Free UK delivery on orders over £35

  • One tree planted with every order

The pump on my spray has stopped working. What do I do now?

Unfortunately, due to the nature of our products, occasionally crystallisation can occur in the pump mechanism, preventing it from working. This can often occur if the oral spray hasn't been stored at room temperature or hasn't been used in a while.

This can usually be fixed by removing the pump from the bottle and placing into warm water. Whilst the pump is immersed in the water gently depress the pump several times until the pump clears, removing any blockage. The pump must be clear of all water and dry before returning to the bottle.

 

If this doesn't resolve the issue, then please contact our Customer Experience Team here.

Share this article using the buttons below
Close