Shipping policy

1.1 Orders are packed and dispatched from Monday to Friday (excluding bank holidays).

We will aim to dispatch orders placed before 12pm (midday) the same day. However during periods of high demand, we may not be able to guarantee this.

2.1 Orders below £30.00 will be subject to postage and packing charges. We have 3 shipping options available:

• Standard Tracked Delivery: 3-5 working days (£3.49)
• Premium Tracked Delivery: 1-3 working days* (£4.99)

*During periods of increased demand (for example during the Christmas period) some delays in delivery service may be experienced.

**For the Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands this will be a 2 working day service.

2.2 Orders qualifying for free shipping:

• Orders of £30.00 and above will receive FREE Standard Delivery.
• Orders of £75.00 and above will receive FREE Next-Day Tracked Delivery..

Mainland UK only.

2.3 Postage to the channel islands and Isle of Man is charged at the following rates:

• Packages under 2kg will be charged at £3.95.
• Packages over 2kg-15kg will be charged at £14.95.
• Packages over 15kg-20kg will be charged at £19.95.
• Packages over 20kg will be charged at £24.95.

European Union (EU) Pricing

Rest of the World Pricing

4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.

4.2 If your order fails to reach you at your address and is returned to us via our shipping partner, we will notify you within 24 hours to arrange redelivery (UK only). If we do not hear from you within 5 working days of this notification, we will process a refund for you.

4.2.1 If you change your mind or the second delivery attempt fails, we will cancel your order and process a refund. If an upgraded delivery option has been chosen, we hold the right refund only the basic cost of shipping.

4.2.2 For orders outside the UK, if our shipping partner is unable to deliver, or delivery is refused, we will not be liable to arrange redelivery. We will then process a refund minus the cost of delivery.

4.3 Delivery will be made as soon as possible after your order is received and this will usually be within 48 hours, but in any event within 7 days of your order.

4.4 You will become the owner of the goods you have ordered when they have been dispatched to you.

For orders within the UK: If you have not received your order within 7 days of receiving your email order receipt please notify us, quoting the order number on your receipt. For orders overseas we ask you to wait 14 days from receipt of order confirmation to allow for international mail transfer delays. Your notification must be either in writing to wecare@betteryou.com or by calling +44 (0)1226 814 030. We will replace any order that has not been received within this timeframe free of charge.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery in the form of replacement products as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the received delivery of the goods in question.