Yes, you can cancel your purchase with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your purchase nor will you have to pay any penalty.
To cancel your purchase you must notify us by e-mail to wecare@betteryou.com or call +44(0)1226 814 030, Option 1.
If you have received the goods before you cancel or goods have already been shipped then you must return the goods, with all packaging unopened, to our contact address at your own cost and risk (we recommend using a tracked service). You must still inform us that you intend to exercise your right to cancel.
Once goods are received a refund will be processed via your original payment method. If you do not pay the costs of delivery, we shall be entitled to deduct the cost from your refund.
