1. Despatch Times
Orders are packed and despatched from Monday to Friday (excluding bank holidays). Orders will normally be shipped within 24 hours from receipt of order.
2. Deliveries within United Kingdom
2.1 Orders below £30.00 will be subject to postage and packing charges. Postage will be automatically calculated at checkout and based on weight.
Packages under 999g will be charged at £2.95.
Packages between 1kg and 1.999kg will be charged at £5.50.
Packages over 2kg will be charged at £7.50.
Orders under 2kg will be sent by first class Royal Mail which offers delivery within 1-2 days. During periods of increased Royal Mail activity (for example during the Christmas period) some delays in delivery service may be experienced.
Orders over 2kg will be sent on a next day courier service.
2.2 Orders qualifying for free shipping:
Orders of £30.00 and above will receive FREE shipping.
Orders of £75.00 and above will receive FREE Next Day shipping.
2.3 Postage to the channel islands is charged at the following rates:
Packages under 999g will be charged at £3.50.
Packages between 1kg and 1.999kg will be charged at £8.
Packages over 2kg will be charged at £15.
3. Deliveries outside of the UK
To remain complicit with UK customs law all parcels that leave BetterYou have to have proof of export.
Due to this all parcels are sent via DHL courier. This allows us to offer a high quality service ensuring all parcels are tracked from our door to yours.
You will receive a tracking number in your despatch email so that you can check on the status of your BetterYou parcel.
The pricing for DHL delivery within Europe does not change for different parcel weights; it is a flat rate for all parcels up to 20kg.
The delivery charge for any European delivery is £15.
Rest of the world pricing
The cost for sending parcels outside of the EU varies according to weight of the parcel. Postage based on weight will be automatically calculated at checkout.
Packages under 1kg will be charged at £24.95.
Packages between 1kg and 5kg will be charged at £39.95.
Packages over 5kg will be charged at £60.95.
Due to reasons outside of our control we can no longer deliver to Israel or Russia. If we can re-instate this at any point we will. We apologise for any inconvenience caused.
Deliveries outside of the European Union may be subject to import taxes and tariffs that are not included in the delivery charge on our website. As the buyer this is something you have sole responsibility for.
4. Delivery of Goods
4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate.
4.2 If your order fails to reach you at your address and is returned to us via our shipping partner, we will notify you within 24 hours to arrange redelivery (UK only). If we do not hear from you within 5 working days of this notification, we will process a refund minus the cost of delivery (as per section 2).
4.2.1 For orders outside the UK, if our shipping partner is unable to deliver, or delivery is refused, we will not be liable to arrange redelivery. We will then process a refund minus the cost of delivery.
4.3 Delivery will be made as soon as possible after your order is received and this will usually be within 48 hours, but in any event within 7 days of your order.
4.4 You will become the owner of the goods you have ordered when they have been dispatched to you.
5. Lost goods
For orders within the UK: If you have not received your order within 7 days of receiving your email order receipt please notify us, quoting the order number on your receipt. For orders overseas we ask you to wait 14 days from receipt of order confirmation to allow for international mail transfer delays. Your notification must be either in writing to email@example.com or by calling +44 (0)1226 814 030. We will replace any order that has not been received within this timeframe free of charge.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery in the form of replacement products as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the received delivery of the goods in question.
You are entitled to return your order to us for a full, no questions asked, refund, providing that the following conditions are satisfied:
1.1 That you purchased the goods directly from the BetterYou Ltd official website.
1.2 That the goods have not been opened
1.3 That the goods are defective in any way
1.4 That you advise us that you intend to return the goods no later than 7 days from their receipt and in any case no more than 30 days from the date of your order. Advice of any returns must be communicated in writing to firstname.lastname@example.org or by telephoning +44(0)1226 814 030.
2.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the receipt of the goods in question.
2.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 7 days of the date on which you ordered the goods.