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Terms & Conditions

Last updated 14th June 2017

  1. Contract
  2. Price
  3. Cancellation
  4. Delivery
  5. Liability
  6. Notices
  7. Information
  8. Governing Law
  9. Promotions
  10. Creating an account
  11. Privacy

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

2. Price

2.1 The prices payable for goods that you order are as set out in our website.

2.1.1 Our charges are in UK Pounds Sterling. You will be billed in sterling and if you purchase from outside the UK currency fluctuations and credit card charges may make a difference to the amount billed on your credit card....

2.2 For certain destinations you may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.

2.3 The MultiBuy discount only applies to products manufactured by BetterYou. There is no discount applied to the Vitamin D testing service or the books sold through our website.

3. Right for you to cancel your purchase

3.1 You may cancel your purchase with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your purchase nor will you have to pay any penalty.

3.2 To cancel your contract you must notify us by e-mail to customerservices@betteryou.com or call +44 (0)114 220 2229.

3.3 If you have received the goods before you cancel your purchase or goods have already been shipped to your chosen destination then you must send the goods back, with all packaging unopened, to our contact address at your own cost and risk. You must still inform us that you intend to exercise your right to cancel.

3.4 Once you have notified us that you are cancelling your purchase, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 14 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. Delivery of goods to you

4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate

4.2 Delivery will be made as soon as possible after your order is accepted and this will usually be within 48 hours, but in any event within 7 days of your order.

4.3 You will become the owner of the goods you have ordered when they have been dispatched to you.

4.4 Delivery timings and prices are detailed within the delivery section on this site.

4.5 Full delivery and returns policy can be seen here.

5. Liability

5.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery as soon as possible. However we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.

5.2 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 7 days of the date on which you ordered the goods.

6. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact mail address or to customerservices@betteryou.com.

7. Information on the website

The information provided on this website does not seek to diagnose disease, or to replace medical advice. BetterYou Ltd believes that proper medical advice should be sought in the first instance. We believe you should always exercise caution when choosing and taking nutritional supplements and herbal remedies. Products you wish to purchase should be discussed with your health practitioner if you are currently under prescribed medication to avoid any potential contra-indications. We always recommend that you seek advice from your doctor, independent health adviser or pharmacist if you are at all uncertain.

8. Governing Law

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

9. Promotions

From time to time we will issue promotional coupons, all coupons are subject to the above terms and conditions and the following criteria:

9.1 Promotional coupons are valid on all BetterYou products bought via betteryou.com. (Excluding Vitamin D Test Kits and Books).

9.2 All promotional offer conditions are limited to the current transaction. For example: In a ‘buy any 3 products’ promotion, all three items must be purchased in a single transaction.

9.3 Coupons are not available to be used in conjunction with any other offers unless otherwise stated.

9.4 Multibuy discounts are only valid when purchasing 3 or more items and cannot be combined with any other promotional offers (As outlined in 9.3).

9.5 In instances where an order qualifies for multibuy discounts and has a promotional offer attached, the promotional offer will take precedence over the multibuy offer.

9.6 All promotional items are on a while stocks last basis.

9.7 BetterYou Ltd reserves the right to withdraw promotional offers at anytime.

10. Creating an account

By registering an account on betteryou.com you agree to recieve carefully selected marketing emails from BetterYou Ltd. You are free to unsubsribe at any time via the 'Unsubsribe' link contained at the bottom of every email. BetterYou will never sell of share your email with any third parties without full consent of the individual.

11. Privacy Policy

To view our privacy policy, please click here.