Last updated: 24th March 2020
We would like to advise our customers that we are still processing online orders, and we are working hard to ensure you can continue to access the health supplements you need.
However, due to exceptionally high demand and changes to our operating procedures in response to current government guidelines, we are experiencing a slight delay in dispatching orders. We would ask you to please allow a few extra days for delivery during this period.
To ensure we can meet the needs of all our customers, we have taken the step to limit the number of products allowed to be ordered per customer, across some of our immunity products.
We also want to assure you that the safety of our customers, colleagues and suppliers remains paramount and we are closely monitoring government guidelines and will adapt our policies as required.’
When I started BetterYou in 2006, it was through a desire to develop pioneering and innovative nutritional supplements and to grow public understanding of the core nutrients that are increasingly under-represented yet demanded by our modern lifestyles. Fourteen years on, this has never been more important to the team at BetterYou; developing and ensuring availability of products to support a healthy immunity resilience remains our primary objective.
We find ourselves in unprecedented times and like you, we are keeping close to this fast-changing landscape and monitoring government guidelines to ensure we keep our team and their families safe. The majority of our team are now working from home, with the exception of a core team working from our Yorkshire office to ensure we can continue to service our customers.
I would like to assure you that we are taking every step to ensure our team and partners continue to operate at the highest standards of hygiene and continue to manufacture all our products under Good Manufacturing Practices (GMP).
We are currently experiencing dramatically elevated demand for our immunity-focused product lines, which has meant that a number of products are currently out of stock on our website. We are working hard to replenish stocks and would encourage you to check availability at any of our trusted retail partners: Holland & Barrett, Boots, Waitrose, Superdrug and through our network of independent health stores across the UK and Ireland.
We would like to continue to send you informative articles and tips on how you can continue to support your health and wellbeing during this time; and would love to know what topics you would like us to cover. Please head to our social channels and leave a comment on what you would like to see from us over the coming weeks and few months.
As always, if you have any questions about our products, please do not hesitate to contact us at firstname.lastname@example.org, we would be happy to support you.
I would like to personally thank you for your continued support of BetterYou and wish good health to you and your family.
With kindest regards
Founder and Managing Director, BetterYou