To help you we've compiled some of our most commonly asked questions, please choose an option below to get started:
We work hard to ensure your product is of the highest quality but if a mistake has been made we promise to put it right. Please inform us of the issue in as much detail as possible, attaching a photo if necessary. Please provide the product batch number found on the base of the bottle or printed on the edge of the label. We promise to respond within 24 hours and we guarantee to find a solution to your satisfaction.
Details of our stockists can be found on our Stockists page. If you wish to know more about your local stockists, please get in touch below. Alternatively, if your local store doesn't stock our products, please let us know.
Most of our products are not only suitable, but recommended for during pregnancy and breastfeeding. However we would not recommend the use of herbal products or those containing essential oils during pregnancy. Each product we consider to be suitable for use during pregnancy will indicate this by a symbol and detail it on the "Directions" section. If in doubt it is always advisable to consult your medical adviser.
Most of our oral sprays contain xylitol which, although beneficial to humans, is toxic to most pets. Our pure MagnesiumOil products ( MagnesiumOil Original spray and MagnesiumFlakes) are suitable for use on the majority of pets and are exceptionally good for dogs and horses with joint or muscle issues. Please contact your vet before using our products.
Our products are safe for children but please check the "Directions" section of specific products as dosages vary.
Our magnesium products are primary formulated for transdermal (through the skin) absorption. However, as they use the purest known source of magnesium chloride, mined from 1 mile below ground in the Zechstein Sea, they are free from man-made pollutants making them suitable for digestive consumption. Oral supplementation is not advised on products containing added ingredients, such as essential oils.
Orders placed before midday (UK) will qualify for same day dispatch, otherwise we aim to dispatch orders within 1 business day. Typically, UK orders should arrive within 1 - 2 working days from dispatch and international within 5 working days. More detailed delivery information can be found on our Delivery and Returns page.
To assist us in resolving your issue, please remember to include your order number and the reason for contacting us - A member of our online team will be in touch to help.
Yes of course. However we are unable to amend or cancel orders via the website. If your order has not been dispatched, we will be happy to update or cancel your order. Please complete your details below and a member of our team will be in touch.
Yes of course. If you would like to return an item, we will be happy to provide you with a refund (excluding shipping) as long as the product has been bought directly from us, is in a resaleable condition and within 30 days of original purchase. You can read our full returns policy for more details.
We deliver to most countries around the world. Where we have a distribution partner we can refer your request to them as this will dramatically reduce delivery charges. Specific details and shipping costs can be found on our Delivery and Returns page.
If you have not received an order confirmation email immediately your order may have not been received by us. Please provide us with your details in the fields below and a member of our team will be in touch to help with the process.
Please ensure you have carefully checked the characters in your discount code and typed it in correctly. (Sometimes zeros and o's can look similar).Test Kits, Bundles and Books are excluded from promotions.
Please download and complete one of the following forms and email it to firstname.lastname@example.org. Account FormIf you have a more general enquiry, please complete the form below and one of our sales team will get back to you.
Please provide your account number or store name, alongside the products you wish to order. Please specify the quantity of each product in multiples of cases (these are detailed within the price list). Download price list.
We love meeting with our trade partners face to face. Please provide details of your store and location and one of our regional account managers will be in touch.
Please provide your account number or store name, alongside the products you wish to order. Please specify the quantity of each product in multiples of cases.
A full list of our international distributors can be found on our Distributors page.
Yes absolutely. We would love to help everyone, but, due to the high volume of partnership and events requests we receive, we have to assess every request on a case by case basis. Please provide as much details as possible about your opportunity and one of our team will be in touch.
BetterYou has a growing number of brand ambassadors from the sporting world to the arts and academia. Due to the high volume of ambassador requests we receive, we have to assess every request on a case by case basis. Please provide as much details as possible and one of our team will be in touch.
BetterYou has curated a vast library of published and unpublished reports and research studies and would love to provide any assistance we are able. Please state you area of interest and a member of our press team will arrange the rest.
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